Due to the nature of the service we provide it is necessary that we, as a company, collect certain personal information from our customers. The type of information we collect includes, but is not limited to, name, address, email, credit card details and phone number. Extranomical Tours, LLC. is dedicated to ensuring the security of our customer's personal details and therefore meets legal and commercial standards where online security is concerned.
Any credit card details entered on our website are stored in Secure Hosting and are only accessed by approved personnel for legitimate business purposes.
The contact details submitted by our customers are retained by Extranomical Tours, LLC. for the purpose of contacting our customers with future offers and updates. This continued contact between Extranomical and its customers is mutually beneficial and is described in detail below (see 'Email').
Any customer who makes a reservation directly with Extranomical Tours, LLC. (either online or by phone) is required to submit credit card details. It is company policy that we do not accept direct reservations without credit card details which can either be used as a means of payment or as a guarantee of payment.
Once submitted, credit card details are entered into a secure hosting network. As noted above, these details can only be accessed by authorized personnel and for the purpose of receiving payment for the services provided.
Customers will only be charged the amount agreed upon in their reservation. Any additional charges that may incur will only be charged with the card owners consent.
* Please note that by agreeing to the terms and conditions when making the original reservation, the customer gives consent to Extranomical Tours, LLC. to collect any cancellation fees that might incur if the customer reneges on their reservation.
When a customer makes a reservation with Extranomical Tours, LLC. they may be required to give a valid email address (for online reservations this will be required, for phone reservations it is at the consumer's discretion).
The main motivation for obtaining an email address from our customers is so that we may send them confirmation details for their tour. Our confirmation emails not only detail the confirmation number and the times and dates relevant to the customers reservation, they also give important details regarding appropriate attire, directions and other helpful information where applicable.
Customers will always have the option to 'opt-out' of further email notices and can do so by clicking the unsubscribe link at the bottom of the email.
Extranomical Tours, LLC., reserves the right to collect the e-mail addresses, phone number, and any other data entered in by customers who communicate or contact us via email, forms, or any other online means where potential customers enter in their information. The information collected is used to contact potential customers in the event of not completing a reservation, improve our web pages, marketing, product notices & updates, and the quality of our service.
5. Compliance with Law
Under the rare circumstance that a customer's personal details would be required by law, Extranomical Tours, LLC. would be obligated to release this personal information. The conditions under which disclosure of a customer's personal information would be deemed necessary include, but are not limited to, the following: if the information is required by a law enforcement agency; if the information is required by court order; if the information is deemed necessary through the process of litigation.
We may also release a customer's personal details if it is deemed necessary in order to implement a contractual agreement between ourselves and the customer; to help one of our affiliates implement a contractual agreement between themselves and a customer; or to protect our staff, other customers or business affiliates.
Further to this, Extranomical Tours, LLC. is situated in San Francisco, California, but our website can be accessed from all 50 states and in numerous countries all over the world. Whilst we acknowledge that the law will differ at the several locations from which our website can be accessed, customers of the Extranomical Tours, LLC.'s website agree to be governed in all matters and dealings regarding the website, by the governing law of the State of California.
6. Information Gathered
When a visitor or users visits our Site or uses the Services, we may collect the following information:
- Registration and Billing Information: When a visitor to the Site purchases a tour or requests more information about the Services, we require that the visitor or user provide contact information such as their name, e-mail address and phone number and, when applicable, billing information such as billing address and credit card number. Users and visitors can choose not to provide this additional information by not entering it when asked.
- Log Data and Activity Tracking: Extranomical collects certain information automatically from visitors to the Site and users of the Services, such as Internet addresses, browser types, referring domains, timestamps (time page accessed as well as time spent per web page), as well as the specific pages the visitor has requested. This information is logged to help deliver a better user experience (for example, by displaying recommendations for tours based on your interactions with the Site), to diagnose technical problems, to support marketing activities and so that we may better administer the Site and the Services in order to constantly improve the quality of the Site and Services.
7. Policy Changes